RETURN AND EXCHANGE POLICY:
- FOR SIZE EXCHANGES, YOU CAN EXCHANGE USING OUR EXCHANGE PORTAL OR CONTACT OUR CUSTOMER SERVICE AT ORDERS@GRYAPE.COM OR CLICK TO WHASAPP WITHIN 7 DAYS OF RECEIVING THE ITEM.
- ONCE WE RECEIVE YOUR REQUEST, WE WILL ARRANGE A PICKUP WITHIN 24-72 HOURS AFTER ACCEPTING THE EXCHANGE.
- WE USE DELHIVERY AS OUR REVERSE COURIER PARTNER. THEY WILL HANDLE THE PICKUP, PACKING, AND SHIPPING, SO THERE'S NO NEED TO ATTACH ANY SLIPS—THEY'LL TAKE CARE OF IT.
- EXCHANGE WILL NOT BE ACCEPTED IF PRODUCTS ARE USED OR DAMAGED. MAKE SURE SEALS ON THE LEFT SIDE ARE NOT REMOVED.
- WE PROCESS EXCHANGES WITHIN 7-10 BUSINESS DAYS ONCE PRODUCT IS RECEIVED BACK TO BASE.
EXCHANGE DETAILS:
SIZE EXCHANGES ARE ALLOWED ONCE PER PRODUCT.
AVAILABILITY IS NOT GUARANTEED; IF YOUR SIZE ISN'T IN STOCK, WE ISSUE STORE CREDIT VALID FOR ONE MONTH FROM THE ISSUE DATE.
PROMOTIONAL ARTICLES:
ITEMS PURCHASED ON FLASH SALE ARE NON-RETURNABLE AND NON-REFUNDABLE.
STORE CREDIT:
REFUNDS FOR EXCHANGE RETURNED ORDERS WILL BE ISSUED AS STORE CREDIT ONLY. HOWEVER, FOR SNAPMINT TRANSACTIONS, THE REFUND WILL BE INITIATED TO THE ORIGINAL PAYMENT METHOD.
INTERNATIONAL ORDERS
WE DO NOT OFFER EXCHANGES ON INTERNATIONAL ORDERS.
CONTACT US:
FOR ANY QUESTIONS OR CONCERNS REGARDING EXCHANGES, CONTACT OUR CUSTOMER SUPPORT TEAM AT ORDERS@GRYAPE.COM OR CLICK TO WHATSAPP.
SHOP CONFIDENTLY AT GRYAPE.COM