CANCELLATION AND REFUND:

WE DO NOT ALLOW CANCELLATIONS OR REFUNDS FOR ANY ORDERS.

 

RETURN AND EXCHANGE POLICY:

  • EXCHANGES ARE SUBJECT TO A HYGIENE QUALITY CHECK AND APPROVAL/DECLINE BASED ON PRODUCT CONDITION RECEIVED TO BASE.
  • RETURNS WILL NOT BE ACCEPTED IF PRODUCTS ARE USED OR DAMAGED. MAKE SURE SEALS ON THE LEFT SIDE ARE NOT REMOVED.
  • SHIP THE CONFIRMED EXCHANGE PRODUCT AND PROVIDE TRACKING ID TO ORDERS@GRYAPE.COM OR ON WHATSAPP.
  • WE PROCESS EXCHANGES WITHIN 7-10 BUSINESS DAYS ONCE PRODUCT IS RECEIVED BACK TO BASE.
  • THE PRPAID AMOUNT APPLIED TO CASH ON DELIVERY ORDERS REMAINS NON-REFUNDABLE IN THE EVENT THAT THE PACKAGE IS DECLINED.

 

DEFECTIVE PRODUCT:

IF YOU RECEIVE A DEFECTIVE PRODUCT, SHARE IMAGES AT ORDERS@GRYAPE.COM OR CLICK TO WHASAPP  AND GET A RESPONSE WITHIN 24 HOURS.

 

EXCHANGE DETAILS:

SIZE EXCHANGES ARE ALLOWED ONCE PER PRODUCT. AVAILABILITY IS NOT GUARANTEED; IF YOUR SIZE ISN'T IN STOCK, WE ISSUE STORE CREDIT VALID FOR ONE MONTH FROM THE ISSUE DATE.

 

PROMOTIONAL ARTICLES:

ITEMS PURCHASED ON PROMOTION/SALE ARE NON-RETURNABLE AND NON-REFUNDABLE.

 

STORE CREDIT:

REFUNDS FOR RETURNED ORDERS WILL BE ISSUED AS STORE CREDIT ONLY.

 

CONTACT US:

FOR ANY QUESTIONS OR CONCERNS, CONTACT OUR CUSTOMER SUPPORT TEAM AT ORDERS@GRYAPE.COM OR CLICK TO WHATSAPP. 

 

SHOP CONFIDENTLY AT GRYAPE.COM