FAQ'S
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1. WHAT ARE THE CONTACT CHANNELS?
EMAIL - ORDERS@GRYAPE.COM
WHATSAPP - 8750000679
2. IS CASH ON DELIVERY AVAILABLE?
COD IS NOW AVAILABLE. A 20% ADVANCE PAYMENT IS REQUIRED AT THE TIME OF PURCHASE, WITH THE REMAINING BALANCE TO BE PAID UPON DELIVERY. -
1. HOW OUR NEW DROPS WORK?
FOLLOW @GRYAPE ON INSTAGRAM FOR OUR LATEST DROP UPDATE. ONCE ANNOUNCED, PURCHASE THEM ON OUR WEBSITE.
2. WHAT ARE THE CARE INSTRUCTIONS?FOR GRYAPE PRODUCTS, MACHINE WASH IN COLD WATER TO PROTECT FABRIC FROM COLOR BLEED AND SHRINKAGE. AVOID IRONING DIRECTLY ON THE PRINT.
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1. WHAT IS MY RIGHT SIZE?
WE OFFERS AN OVERSIZED FIT ACROSS ALL PRODUCT LINE. IF YOU'RE UNSURE ABOUT YOUR SIZE, WE RECOMMEND GOING ONE SIZE DOWN FROM YOUR USUAL SIZE. YOU CAN ALSO CHECK OUR WEBSITE FOR THE SIZING CHART, WHICH INCLUDES DETAILED MEASUREMENTS. -
1.WHEN WILL MY ORDER SHIP?
YOUR ORDER WILL BE SHIPPED WITHIN 24-72 HOURS AFTER WE RECEIVE CONFIRMATION.
2. HOW LONG WILL SHIPPING TAKE?OUR DELIVERY PARTNERS TYPICALLY TAKE 2 TO 4 DAYS FOR DELIVERY AFTER DISPATCH.
3. WHERE IS MY ORDER DISPATCHED FROM?
ALL ORDERS ARE DISPATCHED FROM OUR WAREHOUSE LOCATED IN GURUGRAM. PINCODE - 122001
4. WHICH DELIVERY PARTNERS DO YOU USE?
FOR FORWARD SHIPPING, WE USE BLUEDART PRIORITY, ONE OF INDIA'S BEST SHIPPING COMPANIES, GIVING US CONTROL OVER THE DELIVERY PROCESS FOR A SAFE, FAST AND RELIABLE EXPERIENCE. FOR REVERSE SHIPMENTS, WE USE DELHIVERY.
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1. IS RETURN AND EXCHANGE AVAILABLE?
CANCELLATIONS AND REFUNDS ARE NOT PERMITTED FOR ANY ORDERS.
HOWEVER, WE DO OFFER A SIZE EXCHANGE POLICY. CLICK HERE TO LEARN MORE ABOUT OUR EXCHANGE POLICY.
2. WHAT HAPPENS IF WE RECEIVE A DAMAGED PRODUCT?IF YOU RECEIVE A DAMAGED ITEM, RECORD A VIDEO OF THE DAMAGED AREA ALONG WITH THE LABELS AND SEAL ON THE GARMENT
WE WILL SEND A REPLACEMENT OR ISSUE STORE CREDIT IF DEFECT IS VERIFIED. WE CHECK OUR PRODUCTS THOROUGHLY BEFORE SHIPPING, SO THIS IS RARE.
We have done our best to address the most frequently asked questions so far.
Still have questions? Email us at orders@gryape.com.